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                        Frequently Asked Questions

 

 
  • The Reservation Process
  • Q.  How do I reserve a crib or equipment?
  • A.  You can reserve and your reservation online, through e-mail, or you can contact us by phone.  If you contact us by phone please leave a message if we’re unable to answer and we will get back to you within 24 hours to further discuss your needs and to secure your reservation.
  • Q:  What information do you need?
  • A:  In addition to the items that you’d like to rent, we need to know the dates of your rental as well as the delivery location. Some of our items rent out quickly so it’s important to get your order in to us as soon as you can.
  • Q:  How do I pay for my order?
  • A:  You can pay for your order online using our secure checkout with visa, master card, or Pay Pal. We can also make arrangements to receive cash or check upon delivery of the equipment.  If there is enough time we can make arrangements for you to mail us a check.
  • Q.  How much money do you require down?
  • A.  We take full payment when we confirm your order. 100% of that is refundable if the order is canceled  48 hrs before the scheduled delivery time with the exception of the first full week in October, Thanksgiving weekend and December 15th to January 15th. Orders during our black out period will receive a 50% refund before 48 hrs with no refund after 48 hrs.
  • Q:  When must I pay in full?
  • A:  We take payment in full at the time of reservation.
  • Q:  Am I required to pay sales tax?
  • A:  A 6.875% New Mexico sales tax will be added to all orders.
  • Q:  What if I have to cancel, but I’ve already sent in all or part of the amount due?
  • A:   If your reservation is canceled 48 hrs before the scheduled delivery time a 100% refund will be issued with the exception of our black out dates. (The first full week in October, Thanksgiving weekend, and December 15th to January 15th.) A 50% refund will be issued if your order is canceled from 48 hrs to the time of delivery and no refund after the items have already been delivered.
  • Q: How far in advance should I make my reservation?
  • A: You can make your reservation at any time. To guarantee that we have what you need we recommend that you make your reservation as soon as possible, especially during our black out dates. If you make your reservation less than 48 hrs before your time of arrival a service fee may apply.
  • Rates:
  • Q:  Do you provide daily rates?
  • A: We have daily rates with a minimum of a 3 day rental. This is negotiable depending on the size of your order.
  • Q:  Do you offer discounts for twins?
  • A: We do not have an official discount but if you are coming into town with twins and would like a discount just ask and we will work something out.
  • Q:  Do you offer discounts for return clients?
  • A: We offer a 5% discount to all return clients but you must let us know.
  • Delivery:
  • Q:  How do I pick up my items?
  • A:  We prefer to deliver all equipment but special arrangements can be made for you to pick up at our home office. All Deliveries and Pick-ups are by appointment only.
  • Q:  Does Travelin’ Tots Rentals deliver the equipment directly to me?
  • A:  Yes, we offer delivery to private homes, hotels, offices, rental properties, etc. in Albuquerque, Santa Fe, and the surrounding areas. We want to make your visit to Albuquerque as easy as possible so delivering and setting up is preferred.
  • Q: What New Mexico towns do you deliver to?
  • A: Albuquerque, Rio Rancho, Bernalillo, Belin, East Mountain areas (Tejeras, Cedar Crest, Paco Canyon, Morjiarty), Santa Fe, Eldorado, Tesuque, and anything in between.
  • Q: Is there a fee for the equipment to be delivered and picked up?
  • A: There is no fee for equipment being delivered in Albuquerque East of the river. Delivery fees do apply to other areas but vary depending on gas, season, etc.
  • Q: How can I schedule delivery of my items to a vacation rental home or hotel, especially if my travel plans mean that I won’t be arriving until late at night?
  • A:  We work with you, your rental agent and/or hotel staff to deliver your items in advance.   Just let us know where, when, and to whom and we will take care of arranging everything for you.
  • Safety:
  • Q:  How do I know the equipment you use is safe for my child?
  • A:  We don’t take child safety lightly. We track recall information on a regular basis through the U.S. Consumer Product Safety Commission’s website at  www.cpsc.gov, which provides automated recall updates on baby equipment. The equipment you receive is clean, safe, and defect free.
  • Q:  What cleansers are used?
  • A:  We use formula 200 sanitizers which is approved as a last rinse cleaner on eating surfaces in day cares and hospitals. We only use fragrance free detergents and soaps when laundering.
  • Q:  Do you rent car seats?
  • A:  Yes.  However, for liability purposes we will not install car seats for you.  Manufacturer’s instructions will be included to instruct proper car seat installation. You can always call us if you have any questions.
  • Customer Responsibilities:
  • Q:  Do I need to clean the equipment before returning it to you?
  • A:  We will completely clean the equipment after your rental. We do ask that you return the equipment wiped free of any crumbs. Please clean any spills or accidents when they occur to prevent permanent damage or stains to the equipment.
  • Q:  The items I’ve rented include linens.  What should I do before returning them to you?
  • A:  Please do nothing. Once we receive them we wash them on a high heat setting using fragrance and dye free detergents.
  • Q:  What do I do if there’s a problem with one of my rental items?
  • A:  We ask that you examine all items at the time of delivery and notify us immediately if there is a problem.  Do not use any item that you suspect is unsafe.
  • Q: What happens if I break or lose something that I’ve rented?
  • A:  We all know that accidents happen and that normal wear and tear is normal.  Please let us know right away if you do lose or break something. If a rental item is not returned, or is found to be damaged and/or with missing parts, you may be charged for the cost of replacement or repair.  This charge excludes the cost of the original rental for the item.
  • Q:  Since I’m renting equipment, there must be some other form that needs to be completed.  Am I right?
  • A:  Yes, we ask that you read and acknowledge your understanding of the rental process by completing our rental waiver.  You can check the box that you agree when you make your online reservation.
  • Other Questions:
  • Q:  What if my child doesn’t like the equipment that I rented?
  • A:  We would be happy to change out equipment for you but a feel will possibly apply.
  • Q:  Why do you need to know where to set up the crib? Can’t I just move it?
  • A:  Our cribs are full size and have to be completely assembled. In order to insure the safety of your child and our cribs the cribs are not to be moved by anyone but Travelin’ Tots Rentals. If you need to have your crib moved please contact us and we will make arrangements to move it. A $25 fee plus delivery charges will apply. If we arrive to pick-up the crib and it has been moved a $50 fee will be charged. In addition if there is any damage to the crib the cost of replacement will be assessed. Thank you for your understanding in this matter.